Chargeback and Fraud Mitigation Policy

1. Purpose and Scope

This policy describes the measures taken by www.leonie-pur.com (“we”, “us”, or the “Website”) to prevent fraud and to handle chargebacks in a fair and structured manner.

The goal is to ensure the security of payment processes, prevent misuse, and properly review legitimate concerns.

2. Preventive Security Measures

• Age and access control: Access to paid content is restricted exclusively to adult and verified users. For this purpose, a recognized age verification system is used.
• 3D Secure: For card payments, additional authentication via 3D Secure is used where supported by the payment provider.
• Card verification data: For transactions, security-relevant card information (e.g., CVV) is requested.

3. Transaction Monitoring

To detect suspicious activity, we use technical and organizational measures, including:

• automated monitoring of transaction patterns,
• analysis of technical parameters such as IP address or unusual usage behavior.

4. Handling Chargebacks

Each chargeback is reviewed on an individual basis. We distinguish between:

• legitimate complaints (e.g., technical errors),
• unjustified chargebacks or so-called “friendly fraud”.

Unjustified chargebacks may be disputed by providing relevant transaction and usage data.

5. Measures in Case of Suspected Fraud

In case of substantiated suspicion of fraudulent activity, we reserve the right to:

• temporarily suspend affected user accounts,
• conduct an internal review,
• analyze relevant transactions in more detail.

If actual fraud is confirmed after careful review, an appropriate case-by-case solution will be provided, which may also include a refund.

6. Contact

If you have questions regarding payments, chargebacks, or fraud cases, please contact our support at: support@leonie-pur.com